All communication — connected to what matters
With FlowOMS Cases, every issue stays exactly where it belongs. Support tickets can be created directly from any object — a shipment, product, or inbound delivery — and all communication is tracked in one place. No lost emails, no confusion, just clear collaboration between your 3PL and your clients.
Create cases directly from any process
Clients or staff can open a case right from the related object — a shipment, an inbound, or a product. The case automatically inherits all relevant data, so the support team instantly sees what it’s about.
This context-first approach saves time, prevents misunderstandings, and ensures that every request is handled efficiently and accurately.
One place for all messages and updates
All communication, attachments, and status changes are stored within the same interface — linked to the original object. Both your team and your clients can follow progress, respond, and close cases directly in FlowOMS.
It’s support made transparent, structured, and perfectly integrated into daily operations.
Give your clients the software they deserve
Discover how leading 3PLs use FlowOMS to deliver modern portals, real-time transparency, and a white-label experience their clients love.